Frequently Asked Questions

Below you'll find answers to the most common questions about lampivo, our products and our service across the UK. If you need any further help, our customer service team is always happy to assist.

1. Do you ship across the UK?

• Yes — we currently ship exclusively within the United Kingdom, with free delivery to residential and business addresses nationwide.

• Please double-check your delivery details at checkout to help avoid any delays.

2. How long does delivery take?

• Orders are generally processed within 2–3 business days, with delivery taking a further 4–9 business days.

• The total estimated delivery time is approximately 6–12 business days.

• These are estimates and may vary depending on your location, carrier, public holidays, weather or other circumstances outside our reasonable control.

3. Is shipping really free?

• Yes — we offer free shipping on all UK orders, with no minimum spend.

• No delivery charges will be added at checkout for standard UK delivery.

4. Can I return an item if I change my mind?

• Yes — you can request a return within 30 days of delivery, provided the item meets the conditions set out in our Refund Policy.

• Items should generally be unused, in their original condition and, where applicable, in their original packaging.

• For full details, please see our Refund Policy.

5. How long do refunds take?

• Once your return has been received and approved, your refund will normally be processed to your original payment method.

• Your bank or payment provider may require additional time to process the refund and display the funds on your statement.

6. What should I do if my order arrives damaged?

• Please contact us as soon as possible after delivery with your order number and, where possible, clear photographs showing the damage.

• We'll review the situation and work with you to provide an appropriate solution in accordance with applicable consumer-protection law.

7. Are your products covered by a guarantee?

• Our products are covered by the mandatory statutory consumer rights and guarantees applicable to your purchase.

• If a product is faulty, defective, damaged, or not as described, you may have rights to a repair, replacement, price reduction or refund, depending on the circumstances and applicable law.

• These rights generally do not cover damage caused by misuse, accidental damage or improper handling where the law permits such exclusions.

8. Which payment methods do you accept?

We accept a range of payment methods, including:

• Visa

• Mastercard

• American Express

• Apple Pay

• Shop Pay

• Klarna

The exact payment options available will be displayed at checkout.

9. Is my payment information secure?

• Yes — payments are processed through secure payment providers using appropriate security measures and encrypted connections.

• lampivo does not have access to your full card number through our normal payment-processing systems.

• For more information, please see our Payment Policy and Privacy Policy.

10. How can I contact customer service?

You can reach us using the details below:

• Store name: lampivo

• Company name: Studio Malone Ltd T/A Studio Malone

• Company registration number: NI741435

• Business address: 6 Mount Charles, Belfast, BT7 1NZ

• Email: info@lampivo.com

• Phone: +44 7830619061

Support Hours

Monday – Friday: 09:00 – 17:00 GMT
Saturday – Sunday: 11:00 – 16:00 GMT

We aim to respond to all enquiries within 24 hours.

If your question isn't covered above, please don't hesitate to get in touch. We're here to make your experience with lampivo simple, transparent and enjoyable.