At lampivo, we're proud to deliver to customers across the United Kingdom with shipping that's reliable and hassle-free. Below you'll find everything you need to know about how your order reaches you.

1. General Shipping Information

We currently ship to addresses throughout the United Kingdom. The available shipping options, costs and delivery estimates may vary depending on your location and the size and weight of your order.

2. Processing Time

Most orders are prepared and dispatched within 2–3 business days (Monday to Friday), excluding weekends and public holidays.

During busy periods, promotional events, or periods of exceptionally high order volume, processing may take a little longer. If there is a significant delay affecting your order, we'll keep you updated.

3. Shipping Rates

We offer free shipping on every order, with no minimum spend required.

4. Estimated Delivery Times

Once your order has been processed, this is roughly what to expect:

• Processing time: 2–3 business days (Monday–Friday)

• Transit time: 4–9 business days (Monday–Friday)

• Total estimated delivery time: 6–12 business days

• Order cut-off: 6:00 PM (GMT, London time)

Please note that these are estimated delivery times and are not guaranteed. Delivery may occasionally take longer due to carrier delays, adverse weather, public holidays, customs procedures, or other circumstances outside our reasonable control.

5. Shipping Restrictions

We're unable to deliver to PO Box addresses, military addresses (APO/FPO/DPO), or certain restricted areas.

Some products may also be subject to shipping limitations depending on applicable regulations or carrier requirements.

6. Failed Deliveries and Returned Parcels

If a delivery fails — for example, due to repeated delivery attempts, an incorrect or incomplete address, refusal of delivery, or another circumstance preventing delivery — your order may be returned to our warehouse.

We'll contact you where possible to arrange a new shipment. Additional shipping costs may apply where the failed delivery or incorrect address was caused by information provided by the customer.

7. Lost or Damaged Parcels

If your parcel arrives damaged or appears to have been lost in transit, please contact us as soon as possible at info@lampivo.com.

Please provide your order number and, where applicable, photographs of the damaged package or product. We'll liaise with the relevant carrier to investigate the issue and work to resolve it as quickly as possible.

Nothing in this section limits any mandatory consumer rights that may apply to your purchase.

8. Updates to This Policy

We may revise this Shipping Policy from time to time, including to reflect changes to our shipping arrangements, carrier services, legal requirements, or our business practices.

The most up-to-date version will always be published on this page.

Last updated: 14 September 2026

9. Contact Details

• Trade name: lampivo

• Company name: Studio Malone Ltd T/A Studio Malone

• Business address: 6 Mount Charles, Belfast, BT7 1NZ

• Company registration number: NI741435

• Phone: +44 7830619061

• Email: info@lampivo.com

Support Hours

Monday – Friday: 09:00 – 17:00 GMT
Saturday – Sunday: 11:00 – 16:00 GMT

We aim to respond to all enquiries within 24 hours.