At lampivo, we want you to be completely happy with every order. If something isn't quite right, our return process is designed to be simple, fair, and in accordance with applicable consumer-protection laws.

Returns – 30-Day Window

You may request a return within 30 days from the day your order is delivered. To be eligible, the item must be unused and in the same condition in which it was received, with any original packaging, tags or labels still attached. We will also need your order number or proof of purchase.

To get started, simply email us at info@lampivo.com with your order number and a short explanation of why you'd like to return the item. Once we've reviewed and approved your request, we'll provide you with clear instructions on where and how to ship the parcel back.

Please note that items sent back without an approved return request may not be processed. If anything is unclear, please contact us before returning your order.

Damaged, Faulty or Incorrect Items

We recommend inspecting your order as soon as it arrives.

If your item is defective, damaged during transit, or you have received the wrong product, please contact us as soon as possible so we can assess the situation and provide an appropriate solution.

Nothing in this policy affects your mandatory statutory consumer rights under applicable law. Where goods are faulty, damaged, defective, or not as described, you may have legal rights to a repair, replacement, price reduction, or refund, depending on the circumstances and applicable legislation.

Return Shipping Costs

Unless your item is faulty, damaged on arrival, or was sent to you in error, the cost of returning an item is generally the customer's responsibility.

We recommend using a tracked shipping service, as we cannot be held responsible for parcels that go missing while being returned to us when the return shipping is the customer's responsibility.

Where a return is the result of our mistake or a defective product, we will cover the reasonable return shipping costs where required by applicable law.

Items We Cannot Accept

Some products may fall outside our standard return policy, including:

• Personalised or made-to-order items

• Perishable goods, such as food, flowers or plants

• Personal care and beauty products that have been unsealed, where applicable for hygiene reasons

• Hazardous materials, flammable liquids or gases

• Gift cards, where applicable

These exclusions do not affect any mandatory statutory rights that cannot legally be excluded.

Sale or discounted items may be subject to the same statutory consumer rights as full-price items. Faulty or defective items, including sale items, remain covered by applicable consumer-protection legislation.

If you're unsure whether your item qualifies for a return, please contact us and we'll be happy to clarify.

Exchanges

We're happy to consider exchanges within 30 days of delivery, for example for a different size, colour or product, provided the item meets our return conditions and the requested exchange is available.

To request an exchange, email us at info@lampivo.com with your order number and the item you'd like instead, and we'll guide you through the next steps.

If the replacement item is in high demand or limited in stock, the fastest way to secure it may be to return your original order, once approved, and place a new order separately.

If you'd prefer us to arrange a direct exchange instead, please let us know and we will advise you of the available options.

Right to Cancel

Depending on the country where you are located and the applicable consumer-protection laws, you may have a statutory right to cancel your online order within a specified period without giving a reason.

For customers covered by applicable EU consumer law, this may include a 14-day withdrawal period for distance contracts, subject to applicable legal exceptions.

Where a statutory cancellation or withdrawal right applies, the applicable legal requirements regarding the period for exercising the right, returning the goods, and any permitted deductions or exclusions will apply.

This policy does not limit or replace any mandatory statutory cancellation, withdrawal, return, or refund rights that apply to your purchase.

Refunds

Once we've received and inspected your return, we'll notify you whether the refund has been approved.

Approved refunds will normally be issued to your original payment method, subject to applicable law and the processing time of the relevant payment provider.

Please note that your bank or card provider may require additional time to process the refund and display it on your statement.

If you believe a refund is overdue, please contact us at info@lampivo.com and provide your order number so we can investigate the status of your refund.

Contact & Company Details

• Trade name: lampivo

• Company name: Studio Malone Ltd T/A Studio Malone

• Business address: 6 Mount Charles, Belfast, BT7 1NZ

• Company registration number: NI741435

• Phone: +44 7830619061

• Email: info@lampivo.com

Support Hours

Monday – Friday: 09:00 – 17:00 GMT
Saturday – Sunday: 11:00 – 16:00 GMT

We aim to respond to all enquiries within 24 hours.